If there's an open cancellation or return request, eBay Money Back Guarantee claim, or payment dispute made outside of eBay against an order, the Send refund … Seller has now said they will refund through the dispute so I think this too is a good reason to wait a little longer. ; Click Issue a full refund on the case details page. To the poster that explained how I can edit my post. A buyer can return an item that they have destroyed and ebay will make seller refund in full including shipping. Sellers cant refuse a refund, and they have to pay your return postage too Open a case, wait 8 days, escalate the case (ask eBay to step in), then print the pre-paid return label and return the item to seller for a full refund eBay will force the refund Seller cant refuse! As soon as you ask eBay to step in and help, the dispute closes in the buyers favour, regardless of whether you are in the right or not. I requested the partial refund and he fought me over it since day 1. And he has gone quite as he knows eBay only give 30 days for a dispute . She says that the item doesn't match the description because I left out some details (not intentionally) of a component that's slightly loose and isn't aligned with the other 2 components on the item. Before calling eBay to ask them to take action against a seller, always contact the seller directly to attempt to resolve the issue. eBay tends to sides with buyers over sellers, so if you're an eBay seller who's having an issue with a buyer, you're probably going to end up issuing a refund.. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. If eBay decides that you have complied with the eBay Money Back Guarantee policy in relation to a case — including successful appeals — your Buyer Satisfaction Rating, the measure used for eBay’s Seller Non-Performance policy, will not be impacted. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. We do not get a choice in the matter is the blunt answer to the question. I appealed the case and ebay just told me they decided to keep the original outcome and won't issue me a refund. In limited instances, eBay may ban a member due to the sheer number of open disputes. The package was finally delivered yesterday, Dec. 14. Of eBay’s 90 million users, almost 90% have a PayPal account. You just have to wait to hear from Ebay now, they will message you on day 9 and ask if you have Resolved the Dispute. Buyer sent back item after he used it. We always encourage our members to communicate with each other when there's a problem with a transaction. Paypal does put the funds on hold when a dispute is filed. The agent told me I have to go to my local police station and get a POLICE REPORT showing that the buyer damaged the item. A quick message through the eBay messaging system can often clear up misunderstandings or disagreements without having to involve eBay in the tedium of online dispute resolution. The default refund period is 180 days from the transaction date. Top Rated Sellers who offer 30-day-or-longer returns can deduct up to 50% from the refund for the lost value of the item that has been returned after it has been used or damaged. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. I sold an item on Nov. 14. Thank you I tried to find an edit buttom but could not. They then get an instant refund and told they don't need to return the item. If you think that a seller is violating one of our policies, you can let us know and we'll look into it. 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